Retail - Technology - Advisor

BWG Foods

About The Position

We are seeking an individual who understands the realities of running a busy grocery retail operation and can confidently engage with retailers to support operational and technology-related initiatives. The ideal candidate is commercially focused, customer-centric and passionate about helping retailers improve their businesses through the effective use of technology and operational best practices. The role supports retailers and store teams with retail technology and store systems, helps deliver technology projects, and coordinates with internal teams and third-party suppliers. It serves as a link between retail operations and technical teams, supporting technology adoption, store productivity and business improvement across the retail estate. Nationwide travel is required as needed to support stores, projects and retailer engagement activities.

Requirements

Extensive management experience within grocery retail, convenience retail, FMCG or multi-site retail operations.
Understanding of retail technology, networking and overall IT.
Understanding of KPIs and SLAs, with a proven ability to adhere to them.
Experience working with retail systems such as EPOS, self-service solutions, back-office systems or electronic ordering platforms.
Ability to demonstrate a high level of ownership and project management.
Strong analytical, resolution management and organisational skills, and excellent timekeeping skills.
Strong verbal and written communication, presentation and interpersonal skills, including the ability to report clearly to management.
Ability to work on own initiative, prioritise workload and meet deadlines.
Innovative and authoritative, with the ability to communicate with people of all technical ability levels.
Flexible and adaptable in responding to customer and business needs.
Proactive and energetic, with the ability to handle a variety of tasks and projects.
Must have a full clean driver’s license.

Responsibilities

Support retailers and store teams with day-to-day queries relating to retail technology and store systems.
Build relationships with independent retailers and company-operated store teams to understand operational challenges and identify opportunities for improvement.
Assist in delivering retail technology projects involving EPOS, store networking, digital retail solutions and back-office systems.
Coordinate with internal teams and third-party suppliers to ensure stores receive effective and timely support.
Act as a key contact between retail operations and technical teams, translating store requirements into practical business solutions.
Support the implementation of new technologies, processes and initiatives within stores.
Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity.
Assist with training and supporting store personnel in adopting new systems and technologies.
Participate in project planning, implementation and rollout activities across the retail estate.
Develop and maintain operational procedures, user guides and support documentation.
Contribute to business improvement initiatives that enhance retailer engagement and operational performance.
Undertake other projects as directed by management.
Travel nationwide to support stores, projects and retailer engagement activities as required.