Retail Store Chocolate Advisor

Lindt & Sprüngli•Boston, MA

5d•Onsite

About The Position

As a Chocolate Advisor at Lindt USA, you will help create a positive and engaging in-store experience for customers. Lindt retail teams play an integral role in delivering a premium experience, supported by enthusiasm for the brand, product knowledge, and a commitment to customer service. The role contributes to store and individual sales goals while helping maintain operational standards, controls, and store cleanliness. Applicants must be authorized to work in the United States on a full-time basis. The position pays $15.00–$17.00 per hour. A bonus and/or long-term incentive may be included in the compensation package. Successful applicants must pass a background screening and may also be required to pass drug screenings.

Requirements

Ability to interact positively with customers.
Basic math and/or accounting skills.
Ability to take direction and execute work effectively.
Prior retail experience, preferably in a specialty retail environment.
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
High school graduate or equivalent.
Availability to work nights, weekends (Saturday and Sunday), and holidays.
Must be currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.
Must successfully pass a background screening and may be required to pass drug screenings.

Responsibilities

Contribute to achieving or exceeding weekly, monthly, and annual store sales plans through excellent customer service, product knowledge, and Lindt selling skills.
Understand and support the store's sales mission on a daily, weekly, and monthly basis.
Meet or exceed individual sales goals, including ADS, conversion, and other key performance indicators.
Model Lindt standards, including dress code, upselling, and sales focus.
Promote current marketing programs and use company-provided resources to optimize selling activity.
Monitor and escalate customer or product issues to management in a timely and professional manner.
Take ownership of and participate in maintaining operational standards and controls.
Handle cash-management activities, including POS, paperwork, vendor logs, policies, and procedures.
Restock shelves as needed and monitor date codes and pricing.
Perform store maintenance and cleaning as directed, and maintain store cleanliness.
Comply with all Quality Assurance policies and procedures.