Retail Store Associate

Rowan•Buffalo, NY

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Station Twelve studio. This hourly, non-exempt role supports the team on weekends and creates an exceptional piercing and shopping experience through warm customer interactions, product knowledge, and the art of ear stacking. The associate assists customers with ear piercings and jewelry selections, shares product recommendations, and helps maintain the studio’s cleanliness and safety standards. The position reports to the Studio Manager and calls for open, flexible availability that may vary from week to week.

Requirements

Must be able to work weekends, nights, and holidays.
Open and flexible availability, with flexibility from week to week.
Strong communication skills and strong basic math skills.
Ability to lift up to 25 pounds and perform tasks that may include climbing ladders, bending, pushing, and reaching above and below the waist.
Ability to stand for a full 8-hour shift.
Commitment to follow through on commitments.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Independent thinker with a can-do attitude.
Enjoys delivering exceptional customer service and spending time with people.
Friendly, outgoing, and easy to get along with.
Enjoys being part of a team and is flexible and willing to help.

Responsibilities

Warmly greet customers and help create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products, in person and by phone.
Promote and upsell Rowan products, including non-piercing jewelry and aftercare kits.
Maintain current knowledge of product offerings, materials, styles, and care instructions.
Work toward individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary supplies.
Follow health and safety regulations, especially those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions and support studio-wide goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.