Seasonal Retail Stock or Regular Sales Floor Support - Oakridge Rack

Nordstrom•San Jose, CA

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. They help provide a quick and easy customer experience and keep the store clean and clutter-free. Team members may work in different areas of the store as needed to maintain the sales floor and stockrooms and assist customers. Roles are available in Sales and Stock departments, and applicants can discuss their preferred role during the interview process. Sales and customer service work includes keeping the sales floor ready through re-merchandising and straightening; assisting customers with transactions across in-store, online, and mobile platforms; supporting fitting rooms; sorting and returning clothing; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock support and fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized floors and stockrooms, and providing general store support such as event setup, backroom organization, markdowns, and moving store fixtures. The role requires continuous movement during shifts and frequent handling of merchandise. Sales and customer service team members regularly lift up to 10 pounds and occasionally up to 25 pounds. Stock and fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The posted pay range is $21.00–$21.85 per hour, depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility may vary based on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and provide a friendly experience.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the sales floor.
Keep customer areas clean and clutter-free by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.