Retail Stock Hourly Manager

Dufry•Hudson, OH

About The Position

The Stock Hourly Manager supervises stock operations during assigned shifts, ensuring efficient inventory management, proper merchandise handling, and adherence to operational standards. The role maintains safe working conditions while coordinating stock activities to support sales-floor replenishment and overall store operations. This is a non-exempt position that typically reports to the Retail Director of Operations or zone leadership within an airport. Flexible scheduling is required, including early morning, evening, weekend, and holiday shifts.

Requirements

A high school diploma or equivalent is required.
The combination of education and professional experience must exceed 3 years. An associate degree in Business, Supply Chain Management, or a related field can count for 1 year of the 3-year requirement.
Requires 3–4 years of experience in stock operations, inventory management, or warehouse operations in a technical role.
Knowledge of inventory management systems and stock handling procedures.
Understanding of safety regulations and asset protection protocols in retail or warehouse environments.
Strong organizational and time-management skills, including the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Leadership abilities and experience coaching and developing team members while maintaining accountability for performance standards.
Analytical skills to identify inventory discrepancies, investigate variances, and implement corrective actions.
Excellent communication skills, including providing clear instructions, documenting procedures, and collaborating with cross-functional teams.
Ability to walk extensively throughout warehouses and retail locations for extended periods.
Ability to lift, carry, and move inventory items up to 50 pounds regularly.
Visual acuity to review inventory records, conduct physical counts, and analyze data reports.
Ability to work in warehouse and retail environments with varying temperatures and noise levels.

Nice To Haves

One year of experience supervising stock or warehouse operations teams is preferred.

Responsibilities

Supervise stock associates during assigned shifts to ensure receiving, stocking, and inventory procedures are properly executed, productivity standards are met, and operational deadlines are achieved.
Ensure stock personnel follow opening and closing procedures and safety protocols; conduct shift inspections for merchandise organization, storage standards, and asset protection compliance.
Coordinate incoming freight, including receiving, counting, and processing deliveries; report shortages, overages, and damaged goods to management within required timeframes and maintain accurate documentation.
Assign tasks and priorities to stock team members based on operational needs, and provide on-the-job coaching and training.
Manage stock replenishment to maintain sales-floor inventory levels; coordinate with sales staff to identify out-of-stock merchandise and prioritize restocking.
Oversee the organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits; maintain documentation and complete return procedures on time.
Use inventory management systems to track stock levels, process orders, and maintain accurate records; assist with cycle counts and annual inventory preparation, and investigate and report inventory variances.
Maintain clean, organized, and safe stock areas in compliance with safety regulations; ensure proper storage and equipment maintenance, and report maintenance needs to management.
Collaborate with management on stock performance metrics, staffing needs, and operational improvements, and provide feedback on process efficiency and team performance.