Retail Stock & Fulfillment - Harbour Center Rack

Nordstrom•Annapolis, MD

5d•$17 - $18

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. They help provide a quick and easy customer experience and keep the store clean and clutter-free. Team members may work in different store areas to maintain clean sales floors and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening; assisting with in-store, online, and mobile transactions using point-of-sale systems; bagging merchandise, including bulky or heavy items; supporting fitting-room customers and returning clothing to the floor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset-protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling customer orders, packing and shipping orders to quality standards, using inventory systems to scan and research merchandise shipments, maintaining clean and organized sales floors and stockrooms, and supporting store operations such as events, backroom organization, markdowns, and fixture relocation. The position requires continuous movement and frequent handling of merchandise. The listed hourly pay range is $17.20–$17.90; pay depends on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor sized, filled, and ready through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag merchandise and provide friendly service.
Support fitting-room customers and sort and return clothing to the sales floor.
Keep the customer experience clean and clutter-free by sorting and returning clothing to the sales floor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in store technologies and follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.