Part-Time Retail Staff

Melanzana Mountain Gear Inc•Leadville, CO

About The Position

Melanzana Retail Staff embody and share the brand’s values and vision. The retail area and its people are the interface between Melanzana and its customers. Staff promote brand values by engaging with in-store and virtual customers and providing a positive experience through informative, helpful interactions. The role includes greeting and guiding visitors, explaining the appointment-only in-store shopping process, supporting customers during appointments and remotely, and adapting service to the circumstances of a manufacturing environment. Staff also handle point-of-sale and floor operations, coordinate with production and quality control, manage inventory and back stock, process returns and exchanges, and assist with customer repairs. On-the-job training is provided for the right candidates.

Requirements

2–5 years of experience in a customer service environment.
Enthusiasm for Melanzana’s core values.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to work directly with people of all personality types.
Friendly, approachable, and outgoing personality.
Ability to adapt and prioritize.
Ability to work independently and in a team environment.
Self-discipline, confidence, and drive to work independently.
Ability to stand for up to 8 hours a day.
Availability to work weekends.

Responsibilities

Greet and guide all customers and visitors.
Ensure Melanzana’s brand values are apparent to customers.
Educate customers about appointment-only, in-store shopping and how the process works.
Create a positive, welcoming experience for customers who are shopping, seeking an appointment, or visiting.
Understand and communicate the company’s vision statement, mission, products, and services in the employee’s own words and style.
Understand production activities to provide effective customer service.
Adapt customer service positively to circumstances arising in a manufacturing environment.
Follow customer interaction guidelines provided by the Media Specialist.
Perform point-of-sale duties and run the retail floor.
Restock and maintain the retail floor throughout the day.
Engage with customers throughout their appointments.
Answer email and phone inquiries and help remote customers with appointment questions and general questions about the shopping process.
Troubleshoot technical difficulties and assist customers who are not technology proficient.
Work with Quality Control to barcode, hang, and bead garments after quality control.
Back-stock hoodies as they come out of production and maintain back-stock organization.
Process returns, exchanges, and pre-orders using Google Workspace and Shopify.
Complete customer repairs, including contacting customers and shipping garments.