Retail (Part Time)

Michaels Stores•Omaha, NE

4d•Onsite

About The Position

This is a part-time retail position focused on event coordination, customer experience, and operational tasks within a Michaels store. The role involves planning and facilitating events, providing excellent customer service, and completing various store operational duties to ensure a positive brand experience for guests. The position requires a high level of energy, creativity, and interpersonal skills to engage with customers of all ages and manage multiple events simultaneously.

Requirements

Retail and/or customer service experience required.
Must have excellent people skills.
Must have experience working with children and children’s events.
Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
Must have organizational skills, interpersonal skills, and creative problem-solving skills.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic and personality.
The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.

Responsibilities

Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
Communicate events with clients and store team members.
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
Adjust plans and events based on client’s feedback and needs.
Create backup or emergency plans to be executed as needed.
Ensure client satisfaction for scheduled events.
Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
Help customers shop, locate products, and provide them with solutions.
Provide fast and friendly check out experience.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Educate customer on Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck un-load, stocking and planogram (POGs) processes.
Complete merchandise recovery and maintenance.
Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production.
Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
Other duties as assigned.