Retail Site Leader - Ludington

Tommy's • Ludington, MI

1d • Onsite

About The Position

Tommy’s Express is seeking a Retail Site Leader to exceed guest expectations and provide a friendly guest experience while leading daily operations and ensuring company standards are followed. The role protects company interests and profitability, grows the business, leads and develops team members, manages staffing and site operations, and serves as the face of the company. The Site Leader also provides training to new team members, franchisees, and Assistant Site Leaders on operational procedures and hourly roles.

The position operates in a retail car wash facility, including indoor and outdoor areas, and may involve travel to other TXO locations. Facility operating hours are Monday through Sunday, 7:00 a.m. to 9:00 p.m.; work may occur outside those hours for maintenance or events.

Requirements

• 2–4 years of managerial experience.
• 2 years of training experience.
• Proven experience in a successful guest-service role.
• Exceptional verbal and communication skills.
• Ability to problem solve and multitask.
• High school diploma or GED.
• Ability to work and commute in all weather conditions.
• Ability to communicate, listen, detect, converse, discern, convey, express oneself, and exchange information effectively.
• Ability to walk, bend, twist, turn, stoop, climb steps, reach, and use hands and fingers.
• Ability to work in a fast-paced environment while multitasking.
• Ability to move around an office to access standard office equipment.
• Ability to operate a computer and office productivity equipment such as a keyboard, copy machine, and printer.
• Ability to remain stationary for more than 50% of the time, alternating between sitting and standing.
• Ability to drive between company locations and/or vendors or suppliers as needed while on the job.
• Ability to work with heavy and technical equipment, lift 50–70 pounds, and climb a ladder.
• Ability to tolerate vibrating tools and a louder-than-normal work environment at times.
• Ability to stand and walk frequently for most of each shift and lift and maneuver up to 50 pounds.

Responsibilities

• Protect company interests and profitability and grow the business.
• Ensure company policies are maintained, current, and up to date.
• Monitor the Dashboard/manager app and delegate tasks as needed.
• Manage opening, mid, and closing shifts on a weekly basis.
• Lead weekly meetings with Assistant Site Leaders to review scheduled events, service changes, maintenance, staffing, promotions, and other issues.
• Provide leadership, training, and support to Assistant Site Leaders, Shift Leaders, Site Specialists, and Team Members.
• Communicate daily with each Assistant Site Leader in person, by phone, or through Teams.
• Track and handle invoices for payment and record them in the Management App.
• Keep personnel paperwork secure, current, and compliant.
• Interview and hire candidates professionally.
• Create a three-week work schedule appropriate to projected sales and the labor budget.
• Set clear, written, measurable goals and keep team members on task.
• Handle disciplinary and human resources issues.
• Identify and develop team members for future Shift Leader and Site Leader roles.
• Conduct performance evaluations for all on-site team members.
• Ensure the business is safe, secure, clean, and well maintained.
• Create and complete a monthly site inspection form.
• Investigate and resolve guest complaints and issues and ensure excellent guest service.
• Perform tasks involving POS and computer systems.
• Drive top-level KPIs within the franchise community.
• Represent the Unlimited Club and serve as the face of the company.
• Ensure the site follows the Franchise Standard of Operations Guide.
• Perform additional tasks that benefit the company and guests, and other duties as assigned; duties may change with or without notice.
• Train new team members and franchisees in Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
• Guide new team members and franchisees through the PAC book and instruct them on awareness and safety procedures.
• Train Assistant Site Leaders and franchisees on running shifts, making schedules, handling warranty request reports, addressing team-member issues and write-ups, and making and managing hourly position boards.

Benefits

• Competitive base pay and annual bonus
• Full insurance package including health, dental, vision, life, disability, and Employee Assistance
• 401(k) match and complimentary financial planning services
• Dependent care FSA with on-site daycare options
• Paid time off and paid holidays
• Continued education and tuition assistance
• Learning and development program
• Opportunity for internal growth
• Fun, energetic, family-oriented work culture with an emphasis on team-member morale

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED