Retail Shift Supervisor $15.00- North Lawrenceville

Goodwill of North Georgia

5h•Onsite

About The Position

At Goodwill of North Georgia, the organization makes a positive impact on the community by using donations and sales from its 100+ locations to help local job seekers find meaningful work. The Retail Shift Supervisor role contributes to this mission by supervising store personnel, ensuring operational standards are met, and providing excellent customer service. The organization offers opportunities for personal and professional growth.

Requirements

High School Diploma or GED required
Two to three (2-3) years of experience in retail
Must have excellent oral and written communication skills in English as well as interpersonal skills
Must be certified and licensed to operate a forklift
Maintain dependable transportation and electronic communication device
Must be proficient in Microsoft Office
Must start employment in acceptable safety work shoes
Must be able to adapt to growth and a changing environment within the Agency
Must be able to work in all types of conditions including heat, cold and dust
Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
Must be available to work Monday through Sunday during operating hours as needed

Nice To Haves

Associate's degree or completion of related retail management course work preferred
Bilingual a plus

Responsibilities

Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
Open the store as key holder/supervisor on duty
Develop, train, coach and support store associates for career growth within the organization
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
Adhere to the task outline for the job you are supervising and performing
Implement and maintain the International Organization for Standardization (ISO) process
Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
Assist and resolve any complaints and communicate complaints and issues to management team
Maintain proficiency for tasks required in all workstations
Monitor and maintain overall store appearance and housekeeping to agency standards
Perform and assist in all functions completed by store personnel
Support in maintaining all company records and reports accurately and in a timely fashion
Attend all meetings and training as required by the agency
Transfer to any Goodwill of North Georgia store within the territory as needed or required
Perform other duties as assigned by management