Retail Shift Manager-Albemarle Crossing Store-Full Time

Goodwill Industries of the Southern Piedmont • Albemarle, NC

3d

About The Position

The Retail Shift Manager supports store operations and staff management to keep the store running smoothly. The role may involve opening and closing the store, managing deposits, securing the building, resolving customer complaints and issuing refunds, and ensuring customers and donors receive friendly, prompt service. In the absence of management, the manager makes production and scheduling decisions and supervises employees and store activities.

The position manages the flow of donated goods to optimize sales, coordinates shipments and merchandise flow to meet goals, and rotates, organizes, and displays merchandise by category and color. The manager leads floor operations, including managing, sorting, and moving donations, assists with store team duties as needed, and reports safety or theft concerns to store leadership. The position offers starting pay of $17.00 per hour, annual raises and production bonuses, and the opportunity to earn quarterly incentive pay based on store performance, potentially exceeding $1,000 per quarter based on results.

Requirements

• High school diploma or GED.
• One year of Goodwill retail experience or two years of general retail experience, or an equivalent combination.
• Ability to talk, listen, stand, and walk for most of the work time; frequently use hands, reach, push, and pull; and occasionally sit, kneel, stoop, throw, or twist.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Strong close, color, and depth vision.
• Some local travel is involved.
• Ability to lead by example and thrive in a fast-paced retail environment.

Responsibilities

• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Assist with store team duties as needed.
• Lead floor operations, including managing, sorting, and moving donations with purpose.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Benefits

• Starting pay of $17.00 per hour.
• Annual raises and production bonuses.
• Free skill-building and career development classes.
• Generous team member discounts.
• Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement.
• Quarterly incentive pay based on store performance, with the potential to earn over $1,000 per quarter based on results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED