Retail Shift Manager-Albemarle Crossing Store-Full Time
About The Position
The Retail Shift Manager supports store operations and staff management at Goodwill’s Albemarle Crossing store. The role helps keep the store running smoothly and provides leadership when managers are unavailable. It includes overseeing floor operations, customer and donor service, merchandise and donation flow, and store safety. The position is full-time, starts at $17.00 per hour, and offers the opportunity to earn quarterly incentive pay based on store performance, with potential payouts of over $1,000 per quarter. Goodwill also offers annual raises, production bonuses, skill-building and career development classes, team member discounts, and full-time benefits.
Requirements
- High school diploma or GED.
- One year of Goodwill retail experience or two years of general retail experience, or an equivalent combination.
- Ability to talk, listen, stand, and walk for most of the work time.
- Ability to frequently use hands, reach, push, and pull, and occasionally sit, kneel, stoop, throw, or twist.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
- Strong close, color, and depth vision.
- Ability to undertake some local travel.
Responsibilities
- Open and close the store, manage deposits, and secure the building.
- Resolve customer complaints and issue refunds.
- Ensure customers and donors receive friendly, prompt service.
- Make production and scheduling decisions when management is unavailable.
- Manage the flow of donated goods to optimize sales.
- Coordinate shipments and merchandise flow to meet goals.
- Rotate, organize, and display merchandise by category and color.
- Assist with store team duties as needed.
- Lead floor operations, including managing, sorting, and moving donations.
- Supervise employees and store activities when managers are unavailable.
- Report safety or theft concerns to store leadership.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Tuition reimbursement
- Annual raises
- Production bonuses
- Quarterly incentive pay based on store performance
- Free skill-building and career development classes
- Team member discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
