Retail Shift Manager

Avolta•Philadelphia, PA

1d•$22 - $24•Onsite

About The Position

The Retail Shift Manager assists location management in executing retail operations to ensure optimal customer experiences. The role maintains operational readiness through cleanliness, appropriate staffing, and adherence to retail and operational standards, following prescribed policies and procedures. The position is non-exempt under the Fair Labor Standards Act and may serve as Manager on Duty during assigned shifts, addressing escalated issues and representing store leadership. The role requires working shifts across various operating days and hours, including opening, busy periods, and closing. The Retail Shift Manager oversees and supports associates during assigned shifts, maintains merchandise and displays, monitors equipment and inventory, handles POS transactions and timekeeping tasks, and coaches staff on operating standards, product knowledge, and customer engagement. The position is based at Philadelphia 30th Street Train Station.

Requirements

At least 2 years of retail and/or customer service experience.
At least 6 months of supervisory or lead experience in retail, specialty retail, or a customer service environment.
Basic math skills and cash-handling experience.
Knowledge of federal, state, and local safety and health standards and procedures relevant to retail regulations.
Experience with POS systems and retail management software.
Product knowledge relevant to the assigned retail category, or ability to develop this expertise quickly after hire.
Strong attention to detail and effective communication skills; ability to maintain operational standards while supporting team performance.
Ability to understand visual merchandising principles, planogram execution, and retail display standards specific to book retail.
Ability to speak, read, and comprehend instructions, correspondence, and policy documents; converse comfortably with customers and provide excellent customer service.
Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols.
Ability to work shifts across various operating days and hours, including opening, busy periods, and closing.

Nice To Haves

Book retail experience or an active interest in reading.

Responsibilities

Execute established Standard Operating Procedures through regular operational checks, ensure compliance with brand standards, document deviations, and hold associates accountable while providing coaching and support.
Keep merchandise displays clean, stocked, and visually appealing; monitor equipment functionality and report maintenance needs.
Review and approve timekeeping punches and monitor hourly team members’ overtime to support labor-law and budget compliance.
Assign tasks and ensure associates receive mandated rest breaks and meal periods.
Escalate performance concerns and provide associates with coaching and guidance.
Operate POS systems, process transaction voids, and follow cash-handling and cash-security policies.
Monitor inventory, assist with merchandise receiving, process invoices accurately, and report discrepancies and stock-outs.
Ensure compliance with retail policies and procedures; train staff on brand standards and monitor visual merchandising.
Execute planogram changes and oversee seasonal book displays and promotional setups.
Deliver strong customer service by supporting knowledgeable, professional staff and creating thematic and locally relevant book displays within brand guidelines.
Coach associates on product knowledge and customer engagement, recognize strong performance, resolve customer issues, and motivate the team to meet customer experience standards.
As Manager on Duty when assigned, maintain operational readiness, address escalated issues, and represent store leadership.