Retail Shift Manager

Avolta•Miami, FL

1d•Onsite

About The Position

The Retail Shift Manager supports the smooth operation of a Hudson retail store at Miami International Airport. The role leads and supports associates during assigned shifts, ensures the store is ready for customers, and maintains company policies, operational standards, and a strong customer experience. The manager may serve as Manager on Duty, handling escalated issues and coordinating shift operations. This non-exempt position requires flexibility to work a variety of shifts, including openings, peak hours, and closings. It reports directly to the Store Manager or Retail Multi-Unit Manager.

Requirements

At least 2 years of retail or customer service experience.
At least 6 months of experience in a supervisory or lead role.
Experience with POS systems, cash handling, inventory management, and visual merchandising.
Strong leadership, communication, and problem-solving skills.
Attention to detail and ability to thrive in a fast-paced environment.
Flexibility to work a variety of shifts, including openings, peak hours, and closings.

Nice To Haves

Bachelor’s degree or equivalent experience.

Responsibilities

Execute opening, daily, and closing procedures in accordance with company policies and operational checklists.
Lead and support retail associates during assigned shifts, ensuring tasks are completed and standards are met.
Keep the store clean, organized, and visually appealing throughout the day.
Monitor equipment and promptly report maintenance needs.
Assign daily tasks and ensure appropriate coverage for smooth operations.
Maintain compliance with labor regulations, including breaks and meal periods.
Act as Manager on Duty during shifts, handle escalated issues, and ensure operations run smoothly.
Operate POS systems, process transactions accurately, and follow cash-handling and security protocols.
Monitor inventory, assist with receiving merchandise, and report discrepancies or shortages.
Support visual merchandising standards, including planogram execution, seasonal resets, and promotional displays.
Deliver outstanding customer service, resolve concerns professionally, and inspire the team to meet service goals.
Train associates on brand standards, operational procedures, and customer engagement techniques.
Ensure compliance with safety and health standards and train staff on safety protocols.