Retail Shift Manager

Avolta•Village of South Floral Park, NY

4d•$25 - $28•Onsite

About The Position

The Retail Shift Manager at John F. Kennedy International Airport assists location management with retail operations and customer experience. The role maintains operational readiness through cleanliness, appropriate staffing, and adherence to retail and operational standards, policies, and procedures. The manager may serve as Manager on Duty during assigned shifts, ensuring readiness, handling escalated issues, and representing store leadership. The position is non-exempt under the Fair Labor Standards Act and requires working shifts across various operating days and hours, including opening, busy periods, and closing.

Requirements

At least 2 years of retail and/or customer service experience.
At least 6 months of supervisory or lead experience in retail, specialty retail, or a customer service environment.
Basic math skills and cash-handling experience.
Knowledge of federal, state, and local safety and health standards and procedures relevant to retail regulations.
Experience with POS systems and retail management software.
Product knowledge relevant to the assigned retail category, or ability to develop this expertise quickly after hire.
Strong attention to detail and effective communication skills.
Ability to maintain operational standards while supporting team performance during assigned shifts.
Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail.
Ability to speak, read, and understand instructions, correspondence, and policy documents; communicate comfortably with customers and provide excellent customer service.
Knowledge of retail inventory management, loss prevention procedures, and merchandise-handling protocols.
Ability to work shifts across various operating days and hours, including opening, busy periods, and closing.

Nice To Haves

Book retail experience or an active interest in reading.

Responsibilities

Carry out standard operating procedures during assigned shifts, conduct operational checks, ensure brand-standard compliance, document deviations, and coach associates on operational protocols.
Keep merchandise displays clean, stocked, and visually appealing; monitor equipment and report maintenance needs.
Review and approve timekeeping punches and monitor associates’ overtime for compliance with labor laws and budget objectives.
Assign work to associates and ensure mandated rest breaks and meal periods are taken.
Coach and guide associates, escalate performance concerns to leadership, and support improvement and operational standards.
Operate POS systems, process transaction voids, and follow cash-handling and cash-security policies.
Monitor inventory, assist with merchandise receiving, process invoices, and report discrepancies and stock-outs.
Ensure compliance with retail policies and procedures; train staff on brand standards and monitor visual merchandising.
Execute planogram changes and oversee seasonal book displays and promotional setups.
Deliver excellent customer service through knowledgeable, professional staff and create compelling thematic and locally relevant book displays within brand guidelines.
Coach associates on product knowledge and customer engagement, recognize strong performance, resolve customer issues, and motivate the team to meet customer-experience standards.
Monitor retail associates’ work activities during assigned shifts and, when serving as Manager on Duty, ensure operational readiness and address escalated issues.