Sales Shift Leader
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team. This is presented as a career opportunity with advancement potential, rather than just a job. The company emphasizes customer service and team member development, offering a fun and fast-paced environment with competitive pay, bonus potential, and benefits. EZCORP, which includes brands like EZPAWN, is a leading provider of pawn loans in the US and Latin America. The Retail Shift Leader role involves leading the team, providing outstanding customer service, promoting sales, processing loans, and performing opening/closing procedures. The company offers a structured career path, including training for an Assistant Manager position.
Requirements
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
- Engaging personality
- Solid leadership skills
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
- Sales background
- Bilingual
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
- Provide a friendly, courteous, and respectful environment.
- Lead and influence Team Members through coaching and hands-on involvement.
Benefits
- Free Health Insurance (for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- $.50 raise upon completion of the initial 5-week paid training program
- Transition to Lead Pawnbroker upon completion of the initial 5-week paid training program
- Structured leadership training programs
- 6-month training program to build the foundation to run your own store for Assistant Manager position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
