Sales Shift Leader
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with opportunities for advancement. This role involves leading the way in customer service and sales within a fun, fast-paced environment. EZCORP, a leader in pawn loans, values its team members and provides development opportunities. The Retail Shift Leader position offers competitive pay, bonus potential, and benefits, with a structured career path that includes paid training programs and opportunities to progress to Assistant Manager and beyond. The role focuses on providing outstanding customer service, building customer relationships, promoting sales, and leading team members.
Requirements
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
- Engaging personality
- Solid leadership
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Lead and influence Team Members through coaching and hands-on involvement.
- Provide a friendly, courteous, and respectful environment.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
Benefits
- Free Health Insurance
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- Structured career path
- Paid training program
- $.50 raise upon completion of initial 5-week paid training program
- Transition to Lead Pawnbroker upon completion of the program
- 6-month training program for Assistant Manager position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
