Sales Shift Leader

EZCORP • Mission, TX

9d • Onsite

About The Position

EZCORP, a leading provider of pawn loans in the United States and Latin America, is seeking a Retail Shift Leader (Key Holder) to join their EZPAWN brand. This is presented as a career opportunity with potential for advancement into management roles, rather than just a job. The company emphasizes customer service and team member development, offering a fun, fast-paced environment with competitive pay, bonus potential, and benefits. The role involves leading a team, promoting sales, processing loans, and ensuring a positive customer experience.

Requirements

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Engaging personality
• Solid leadership skills
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.
• Provide a friendly, courteous, and respectful environment.
• Lead and influence Team Members through coaching and hands-on involvement.

Benefits

• Free Health Insurance (for Team Members only, when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• Structured career path
• Leadership training programs
• $.50 raise upon completion of 5-week paid training program
• Transition to Lead Pawnbroker upon completion of 5-week paid training program
• Training for Assistant Manager position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED