Sales Shift Leader
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with opportunities for advancement. This role is ideal for individuals tired of retail or fast food jobs with limited growth potential. EZCORP, a leader in pawn loans in the US and Latin America, emphasizes customer service and team member development. The Retail Shift Leader position offers competitive pay, bonus potential, and benefits, with a structured career path including paid training programs for raises and transitions to Lead Pawnbroker and Assistant Manager roles. The position involves providing outstanding customer service, promoting sales, processing loans, and supervising team members in a fast-paced retail environment.
Requirements
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
- Engaging personality
- Solid leadership skills
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
- Provide a friendly, courteous, and respectful environment.
- Develop others and help create a great customer experience.
Benefits
- Free Health Insurance (for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- Structured career path
- $.50 raise upon completion of initial 5-week paid training program
- Transition to Lead Pawnbroker upon completion of the program
- 6-month training program for Assistant Manager position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
