Retail Services Supervisor

University of Maine • Farmington, ME

12d • Onsite

About The Position

The University of Maine at Farmington is seeking a Retail Services Supervisor to provide essential professional oversight for the University Store, Mailroom, and campus Card Services. This auxiliary position combines hands-on leadership with responsibility for key day-to-day operations. Beyond supervising, scheduling, training, and managing student staff, the Retail Services Supervisor helps ensure efficient and customer-focused services across these important campus operations. The position oversees retail activities, textbook ordering and returns, inventory and merchandise displays, online orders, financial records and transactions, and special events and sales. The successful candidate will be a strong team leader who can prioritize competing responsibilities, resolve complex customer and student needs, maintain accurate operational and financial records, and model excellent customer service.

Requirements

• Six months of specialized training or education beyond high school
• Three years of retail experience
• One year of supervisory or lead-level experience
• Demonstrated knowledge and skills in customer service
• Demonstrated knowledge and skills in supervision
• Demonstrated knowledge and skills in scheduling
• Demonstrated knowledge and skills in merchandising
• Demonstrated knowledge and skills in retail operations
• Demonstrated knowledge and skills in related financial practices

Nice To Haves

• Additional qualifying experience may substitute for the required education.

Responsibilities

• Supervising student staff
• Scheduling student staff
• Training student staff
• Managing student staff
• Overseeing retail activities
• Overseeing textbook ordering and returns
• Overseeing inventory and merchandise displays
• Overseeing online orders
• Overseeing financial records and transactions
• Overseeing special events and sales

Benefits

• Holiday and sick time
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Tuition waiver program for employees and eligible dependents
• Retirement plan options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED