Retail Services Experience Supervisor

Best Buy • Grand Rapids, MI

1d • Onsite

About The Position

As the Retail Services Experience Supervisor, you’ll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with the General Manager and Services Experience Manager, you’ll identify opportunities, implement plans, and drive priorities to provide best-in-class employee and customer experiences.

Requirements

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service, or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• 1 year of retail experience.
• Previous profit and loss (P&L) ownership, including forecasting for expense/labor management.
• Experience driving key business performance indicators, such as revenue and operating income.
• Experience analyzing business results.
• Inventory control, technology repair, and/or distribution experience.

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences.
• Provide work direction, ongoing training, career development, and performance management to employees.
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity, and revenue, and identify opportunities to improve performance.
• Perform in-store leadership duties as needed, including opening, closing, cash management, and manager-on-duty tasks.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, based on eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to employment and other eligibility factors.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed