Retail Services Experience Supervisor

Best Buy • Chandler, AZ

1d • $23 - $36 • Onsite

About The Position

The Retail Services Experience Supervisor is responsible for the operations and customer experience for Geek Squad computer and cellphone repair and car electronics installation services at a Best Buy store. In partnership with the General Manager and Services Experience Manager, this role identifies opportunities, implements plans, and drives priorities to deliver strong employee and customer experiences.

Requirements

• At least 1 year of leadership experience or 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service, or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• 1 year of retail experience.
• Previous profit and loss (P&L) ownership, including forecasting for expense and labor management.
• Experience driving key business performance indicators, such as revenue and operating income.
• Experience analyzing business results.
• Inventory control, technology repair, and/or distribution experience.

Responsibilities

• Optimize schedules so stores are staffed efficiently and employees are prepared to deliver great customer experiences.
• Provide work direction, ongoing training, career development, and performance management to employees.
• Manage key metrics and results, including customer satisfaction, turn time, productivity, and revenue, and identify opportunities to improve performance.
• Perform in-store leadership duties as needed, including opening, closing, cash management, and manager-on-duty tasks.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility and applicable conditions.
• Paid time off for full-time and part-time employees, subject to applicable conditions.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed