Dining Services Retail Supervisor

Westminster-Canterbury of Lynchburg Inc•Lynchburg, VA

About The Position

Westminster Canterbury of Lynchburg is seeking a Dining Services Retail Supervisor for its continuing care retirement community. The supervisor leads and participates in retail dining operations across the Café, JRG, and Main Dining Room, while also performing food preparation, service, cashiering, and other duties as needed. The role supports food quality, customer satisfaction, safety, sanitation, security, and sound operational practices. The supervisor trains and guides employees, allocates and adjusts assignments, monitors work, and helps resolve work-related issues. Responsibilities also include overseeing opening and closing, cash controls, cleaning and record keeping, HACCP inspections, equipment and chemical use, and food handling procedures. The position communicates with the Food and Beverage Manager about meal service and related feedback, collaborates with other supervisors, assists team members, and performs the Food and Beverage Manager’s functions when assigned in their absence. The position is full-time and includes a benefits package. Westminster Canterbury of Lynchburg requires team members to receive influenza vaccination and recommends COVID-19 vaccination as part of its infection-control practices.

Requirements

High school graduate or GED.
At least two years of food service and supervisory experience.
At least two years of experience planning catered events.
Serve Safe certificate and ABC manager certification, or ability to obtain them within six months.

Nice To Haves

Hospitality degree or equivalent experience preferred.
Three to four years of food service and supervisory experience preferred.
Knowledge of HACCP preferred.

Responsibilities

Participate in assigned Café, JRG, and Main Dining Room work activities, including cashiering, serving, food preparation, presentation, and service.
Enforce policies in accordance with WCL guidelines and coaching and counseling processes.
Lead and participate in retail dining operations, including opening and closing, cash controls, and organization and cleanliness of serving lines, dining rooms, dish rooms, and kitchen and dining room areas and equipment.
Train and instruct new employees and guide them in resolving work-related problems.
Delegate responsibilities, adjust daily work assignments, and monitor and guide dining employees to support an optimum dining experience.
Direct daily and weekly cleaning and ensure proper record keeping.
Complete HACCP inspections to ensure quality standards are met and maintained.
Train and direct employees in the correct use of equipment and chemicals, enforce kitchen safety, and promptly report equipment malfunctions.
Teach and participate in proper food handling and performance functions in accordance with sanitation and HACCP regulations.
Train and monitor service-related functions to support customer satisfaction.
Communicate with the Food and Beverage Manager about meal service, food quality, concerns, comments, suggestions, and related information.
Prepare food by cooking, baking, frying, chopping, making salads and sandwiches, preparing toast, and performing other short-order or fast-food cooking.
Collaborate with other supervisors and understand their assigned responsibilities and tasks.
Perform Food and Beverage Manager functions when assigned in the manager’s absence.
Assist team members with their job duties as needed.
Engage employees to attract, retain, and promote a qualified workforce.