Dining Services Hospitality Supervisor

Givens Communities Careers • Asheville, NC

4d • Onsite

About The Position

The Dining Services Team at Givens Estates, a premier nonprofit continuing care retirement community, is hiring for a Full Time Dining Services Hospitality Supervisor to help support our Independent Living Team. The Hospitality Supervisor assists the Assistant Director of Culinary Experiences IL (ADCE-IL) and helps provide day-to-day leadership and operational oversight for Front of House dining services within Independent Living dining venues at Givens Estates. This position is responsible for the execution of service standards, resident satisfaction, team accountability, operational readiness, and hospitality excellence through active floor leadership and coaching.

Requirements

• 3+ year’s experience in hospitality or dining services, preferably in a senior living or healthcare setting
• Must be, as a minimum, graduated from an approved High School or have received the equivalent with completing a program to receive a GED
• Proficient in all functions of Microsoft Office
• Experience with adult learning- including teaching, training, precepting, coaching, etc.
• Must have valid NC Drive License with clear driving record for use of facility vehicle

Nice To Haves

• College degree preferred

Responsibilities

• Help the ADCE-IL supervise all front-of-house operations for M+C, Terrene, Social Brew and catering services, but primarily focusses on Terrene while it is open
• Ensure venues are clean, welcoming, and maintained to the highest standards
• Coordinate front-of-house staff to ensure quality service is provided to residents; ensure standards of service are followed consistently
• Open and close venues, ensuring readiness and proper equipment function
• Address feedback from residents and team members as assigned via Kiosks, Community App, We Care Connect and other channels available to our residents
• Leading Dining tours as needed and participating in resident events with Life Enrichment
• Serve in various dining roles as needed including server, runner, or station specialist
• Create weekly schedules for approval by the ADCE-IL that are aligned with approved templates in the appropriate time as designated by the Scheduling SOP
• Screen, interview, hire and onboard new front-of-house team members with the Assistant Director of Culinary Experiences IL
• Perform any other duties and/or tasks that may be assigned on an as-needed basis by an authorized supervisor

Benefits

• Three major medical health insurance plans to choose from with dental and vision coverage at no additional cost
• Free short-term disability, life insurance, & access to our employee assistance program
• On-sight meal & uniform allowances
• Paid time off (PTO) w/ immediate access to 5 PTO days before your 90 days!
• Referral Bonus Program
• 403(b) retirement plan with up to a 6% matching
• Educational assistance & professional development opportunities
• Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED