Retail Service Team Member-AM Position

Michaels Stores • Linden, TX

3d • $16 - $19 • Onsite

About The Position

The Retail Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role ensures a fast and friendly checkout experience, supports store merchandising and inventory activities, and helps maintain store recovery standards in order to deliver Michaels’ Brand Promises. Team members are cross-trained in Custom Framing selling and production and perform other duties as assigned.

The position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. Work hours include nights, weekends, and early mornings. The stated total base pay range is $15.92–$18.50, and the position may be eligible for overtime compensation in accordance with applicable state and local laws. Applicants must meet applicable federal, state, and local legal requirements, and team members in this role must be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Must satisfy applicable federal, state, and local legal requirements of the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience is preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery, to support a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model for other Team Members.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, subject to position and eligibility.
• Employee Assistance Program.
• Medical coverage, subject to position and eligibility.
• Dental coverage, subject to position and eligibility.
• Vision coverage, subject to position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed