Retail Service Team Member
About The Position
The Retail Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides a fast, friendly checkout experience. The role includes cash handling, promoting and enrolling customers in the Rewards program and Private Label Credit Cards, educating customers about the Voice of Customer survey, and assisting with omnichannel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Team members participate in truck unloading, stocking, planogram processes, merchandise recovery and maintenance, returns, Store In Stock Optimization (SISO), and ad-set duties. They support shrink and safety programs and follow company operating procedures, policies, and standards. The position also involves cross-training in Custom Framing sales and production and other duties as assigned. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The posted total base pay range is $15.25–$17.90; overtime compensation may be available in accordance with state and local laws. Applicants must meet applicable legal requirements, and team members in this role must be at least 16 years old.
Requirements
- Must be at least 16 years old.
- Must satisfy applicable federal, state, and local legal requirements of the job.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Promote the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns and general store recovery, to help maintain a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to comply with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
