Retail Service Agent, Kennedy Space Center

Delaware North•Merritt Island, FL

1d•Onsite

About The Position

Delaware North Parks and Resorts is hiring part-time Retail Service Agents at the Kennedy Space Center Visitor Complex in Merritt Island, Florida. The role is responsible for maintaining a clean, organized stockroom and sales floor while providing exceptional guest service and a positive shopping experience. The position includes a four-week on-the-job training program and may involve driving a company vehicle as needed. Employees may be eligible to transfer to food and beverage or operations departments after six months from their start date.

Requirements

Must be at least 18 years of age.
Must be able to read, understand, and follow written and verbal instructions in English.
Must be available to work weekends and holidays and be scheduled on-call within 24 hours.
Must be authorized to work at Kennedy Space Center and complete all site access requirements.
Must have a valid driver's license and reliable transportation to and from work.
Must be able to complete NetSuite ERP training.
Must be able to stand for long periods and walk, bend, twist, reach, stretch, and lift items up to 50 pounds.
Must be able to withstand varying temperatures, including indoor and outdoor climates.

Nice To Haves

Previous retail experience.

Responsibilities

Welcome guests with a warm smile and friendly conversation, creating a positive shopping experience.
Promote upsell items and recommend additional merchandise while assisting guests on the sales floor.
Stock, price, organize, and recover merchandise on the sales floor and in the stockroom to maintain show readiness.
Process daily merchandise deliveries, including unboxing, pricing, hanging, and proper storage.
Track merchandise locations, return misplaced items, and store hangers throughout the day and at closing.
Prepare autograph tables daily and support guest flow during astronaut signing events.
Log and dispose of damaged merchandise.
Complete stockroom cleaning and organization tasks before closing.
Drive a company vehicle as needed.
Perform all other duties as assigned.

Benefits

Health, dental, and vision insurance
401(k) with company match
Paid vacation days and holidays
Paid parental bonding leave
Tuition or professional certification reimbursement
Weekly pay
12 complimentary tickets and 4 parking passes per year to share with friends and family
Five annual visits with up to three guests at discounted rates to popular Florida attractions
Rewards and recognition program with gifts and merchandise
Training and development with opportunities for internal mobility and growth
Discounted meals
Wellness rewards programs
Four-week on-the-job training program