Guest Service Center Agent

Marriott • Portland, OR

2d

About The Position

Guest Experience Experts deliver a wide range of services throughout guests’ stays, making transactions and routine tasks part of a memorable, unique experience. They take initiative, move around their work area, and handle operational needs, guest requests, reports, and information about local highlights. They are expected to create a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and maintain a professional uniform, appearance, and communication. They also perform other reasonable job duties as requested.

The role involves being on one’s feet and moving around, including standing, sitting, or walking for extended periods, and taking a hands-on approach to work. Employees may need to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Marriott International is an equal opportunity employer that values associates’ diverse backgrounds and experiences and prohibits discrimination on protected bases. Renaissance Hotels seeks team members who will help guests discover the character and culture of the neighborhoods they visit.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests throughout their stay and contribute to a memorable experience.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Create a safe workplace; follow company policies and procedures; maintain confidentiality; protect company assets; and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED