Guest Service Agent

Drury Hotels • Frisco, TX

12d • Onsite

About The Position

The Guest Service Agent serves as a friendly and helpful representative of the hotel, assisting guests as they arrive and depart and helping create positive experiences for guests and team members. The role includes front desk functions such as checking guests in and out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving problems.

The agent may also assist with breakfast and the 5:30 p.m. Kickback service, including food preparation, setup, guest service as a host or bartender, and cleanup. The position is expected to uphold Drury’s standards of integrity, service, and hospitality and provide courteous, friendly service with a +1 Service attitude.

Requirements

• Warm and friendly manner when relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive written and verbal direction in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Welcome and assist guests entering and departing the hotel.
• Provide friendly, efficient, courteous, and professional guest service.
• Perform front desk functions, including checking guests in and out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving problems.
• Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, hosting or bartending, and cleanup.
• Maintain a high standard of integrity, service, and hospitality with customers and coworkers.
• Help ensure exceptional experiences for diverse guests and team members.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed