Guest Service Agent

Tharaldson Hospitality • Forsyth, IL

8d • $15 - $17 • Onsite

About The Position

Tharaldson Hospitality Management is hiring a Guest Service Agent for the Forsyth Residence Inn by Marriott. This role is often the first and last point of contact for guests and contributes to a positive guest experience. The agent welcomes guests, manages front desk transactions and communications, addresses guest needs, and supports the hotel's daily operations. The posting offers wages of $15.00–$17.00 per hour, based on experience (BOE).

Requirements

• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

Nice To Haves

• Previous customer service experience is preferred; hospitality experience is a plus.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Benefits

• Career advancement opportunities
• Competitive pay
• Daily Pay option
• Employee hotel discounts
• Flexible scheduling
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and Profit Sharing
• Paid Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED