Guest Service Agent
Commonwealth Hotels•Beavercreek, OH
•Onsite
About The Position
The Residence Inn by Marriott Dayton Beavercreek is seeking an enthusiastic, service-driven Guest Service Agent for its front office team. As the first and last impression of the hotel, the agent helps ensure guests receive outstanding hospitality from check-in through departure.
Requirements
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with computers and reservation systems.
- Professional appearance and positive attitude.
- Flexible availability, including weekends and holidays.
Nice To Haves
- Previous hotel, hospitality, customer service, retail, or front desk experience is preferred.
- High school diploma or equivalent is preferred.
Responsibilities
- Greet guests with a friendly, professional attitude.
- Complete guest check-ins and check-outs efficiently.
- Manage room reservations and process payments.
- Answer phones and respond to guest inquiries.
- Provide information about hotel amenities, local attractions, and dining options.
- Resolve guest concerns and service requests promptly.
- Maintain accurate guest records and reports.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Deliver exceptional hospitality and personalized service.
Benefits
- Competitive pay
- Marriott hotel discounts worldwide
- Flexible scheduling
- Growth and advancement opportunities
- Supportive team environment
- Medical, dental, and vision benefits for eligible associates
- 401(k) for eligible associates
- Paid time off for eligible associates
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
