The Gallery at Harborplace - Retail Security Officer

Andy Frain Services•Baltimore, MD

About The Position

The Retail Security Officer provides security detail according to post orders and builds working relationships with customers, local law enforcement, and fire departments. The officer remains aware of surroundings and activity in the assigned area, maintains a professional image, and provides excellent customer service. Duties may vary by department size, organizational structure, geographic location, and post assignment. Reasonable accommodations may be made for certain ADA requirements. The role may involve controlling entrances and pedestrian or vehicle traffic; patrolling buildings and perimeters or maintaining a fixed post; escorting materials and personnel; inspecting security and fire exposures; and completing special assignments. Officers monitor cameras and other equipment as specified in post orders, respond to alarms and emergencies, complete required reports, and communicate security issues to the Security Supervisor. They also identify opportunities to improve safety and loss prevention, support the safe operation of elevators and access doors, and follow applicable training and compliance guidelines.

Requirements

High school diploma or equivalent (GED).
Willingness to submit to a background investigation and drug screen; employment offers are contingent on successful completion of the background investigation.
At least 3–6 months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.
State Guard license required.
Honesty, alertness, and discipline.
Constant and dedicated vigilance.
Strong customer-service skills.
Ability to handle multiple priorities and work in a hands-on, results-oriented manner.
Ability to facilitate change, work as part of a team, and follow directions.
Ability to work with a sense of urgency.
Strong oral and written communication skills.

Responsibilities

Report on time to the assigned post in full uniform.
Maintain a professional image and greet customers, visitors, and employees in a polite and friendly manner.
Stay current on revisions to post orders and information distributed by the customer and Andy Frain Services.
Control entrances and pedestrian and vehicle movement as assigned.
Patrol the property or maintain a fixed post, report suspicious activity, and investigate accidents and criminal acts.
Monitor cameras and other equipment continuously as outlined in post orders.
Maintain knowledge of emergency policies, procedures, and regulations, and respond to alarms, incidents, and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports, and other reports related to the assignment.
Recommend improvements to safety and loss-prevention processes identified during daily duties.
Know how to use life-safety systems, fire panels, CCTV system computers, and other equipment needed for assignments.
Ensure the safe and continuous operation of elevators and access doors.
Know the authorized contractor personnel responsible for equipment maintenance and upkeep.
Meet training and compliance guidelines established by Andy Frain Services and relevant agencies.
Communicate new security issues or changes to the Security Supervisor on a daily basis.
Escort materials and personnel and inspect security and fire exposures as assigned.
Perform special assignments as directed.