The Gallery at Harborplace - Retail Security Officer

Andy Frain Services•Baltimore, VT

About The Position

The Retail Security Officer provides security detail according to post orders while building working relationships with customers, local law enforcement, and fire departments. Officers maintain continuous awareness of their surroundings, document activity in their assigned areas, present a professional image, and provide excellent customer service. Work may include controlling entrances and pedestrian or vehicle traffic, patrolling buildings and perimeters, escorting materials and personnel, inspecting security and fire exposures, and completing special assignments. Duties may vary based on department size, organizational structure, location, and post assignment.

Requirements

High school diploma or GED equivalent.
Willingness to submit to a background investigation and drug screen; employment offers are contingent on successful completion of the background investigation.
Three to six months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.
State Guard license required.
Honesty, alertness, discipline, and constant vigilance.
Strong customer service skills.
Ability to handle multiple priorities and be hands-on and results-oriented.
Ability to support change, work as part of a team, and follow directions.
Ability to work with a sense of urgency.
Strong oral and written communication skills.

Responsibilities

Report to the assigned post on time and in full uniform.
Greet customers, visitors, and employees politely and maintain a professional image.
Stay current on revisions to post orders and information distributed by the customer and AFS.
Patrol property or maintain a fixed post, report suspicious activity, and investigate accidents and criminal acts.
Continuously monitor cameras or other equipment as required by post orders.
Maintain knowledge of emergency policies, procedures, and regulations, and respond to alarms, incidents, and emergencies.
Complete Daily Activity Reports, log book entries, incident reports, and other relevant reports.
Recommend improvements to safety and loss-prevention processes based on observations during daily work.
Understand and use life-safety systems, fire panels, CCTV computer systems, and other equipment needed for assigned duties.
Help ensure the safe, continuous operation of elevators and access doors, and know the authorized contractors responsible for equipment maintenance.
Meet training and compliance guidelines established by AFS and relevant regulatory agencies.
Communicate new security issues or changes to the Security Supervisor daily.
Control entrances and pedestrian and vehicle traffic; patrol buildings and perimeters; escort materials and personnel; inspect security and fire exposures; and perform special assignments.