Retail Security Officer

Andy Frain Services•Greenwood, IN

5d•Onsite

About The Position

The Retail Security Officer helps maintain a safe and welcoming environment for customers, employees, and vendors at Greenwood Park Mall in Greenwood, Indiana. The role calls for attention to detail, professionalism, and a customer-first approach. Duties may vary based on site needs. The position is part-time and typically scheduled Friday and Saturday from 12:00 to 20:00, though days and times may vary based on need.

Requirements

Strong customer service and communication skills.
Ability to stay alert and respond calmly in emergency situations.
Reliable and punctual, with the ability to follow directions.
Ability to write clear and accurate reports.
Professional appearance and demeanor.
State Guard license required.
High school diploma or equivalent (GED).
Willingness to submit to a background check and drug screen; employment offer is contingent on successful completion of a background investigation.
Valid driver's license authorizing legal operation of a motor vehicle in Indiana.
High attentiveness and situational awareness.
Dependable and team-oriented.
Able to multitask and work in a fast-paced environment.
Strong work ethic and sense of urgency.

Nice To Haves

Prior security or customer-facing experience.
Familiarity with CCTV, alarms, or access control systems.

Responsibilities

Patrol assigned areas or maintain a fixed post to monitor activity.
Control access points and manage pedestrian and vehicle traffic.
Identify and report suspicious activity, incidents, and safety concerns.
Respond to alarms, emergencies, and on-site incidents.
Monitor CCTV cameras and security systems.
Complete daily activity logs, incident reports, and required documentation.
Maintain awareness of surroundings at all times.
Follow post orders, company policies, and safety procedures.
Maintain knowledge of emergency response protocols.
Inspect property for safety risks, including fire hazards and equipment issues.
Support loss prevention and recommend safety improvements.
Greet and assist customers, employees, and visitors professionally; provide directions and support as needed.
Maintain a visible, approachable presence on-site.
Arrive on time in full uniform and ready to work, and remain engaged and proactive throughout the shift.
Follow all safety, training, and compliance requirements.