Overnight Retail Security

Andy Frain Services•Oak Brook, IL

4d•Onsite

About The Position

The Retail Security Guard helps maintain a safe and welcoming environment for customers, employees, and vendors at Oakbrook Center in Oak Brook, Illinois. The role requires attention to detail, professionalism, and a customer-first mindset. The schedule is 10:00 p.m. to 6:00 a.m., and the position is full-time. The guard patrols assigned areas or maintains a fixed post, monitors activity and security systems, controls access and traffic, identifies and reports concerns, and responds to alarms and emergencies. The role also involves documenting daily activity and incidents, inspecting the property for safety risks, supporting loss prevention, and providing professional assistance to customers, employees, and visitors. The guard is expected to arrive on time in full uniform, stay engaged throughout the shift, and follow post orders, company policies, emergency protocols, training requirements, and safety procedures. Duties may vary based on site needs. Pay is $17.50 per hour.

Requirements

Strong customer service and communication skills.
Ability to stay alert and respond calmly in emergency situations.
Reliable, punctual, and able to follow directions.
Ability to write clear and accurate reports.
Professional appearance and demeanor.
State Guard license required.
High school diploma or equivalent (GED).
Willingness to submit to a background check and drug screen; employment offer is contingent on successful completion of a background investigation.
Minimum 3–6 months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.
High attentiveness and situational awareness.
Dependable and team-oriented.
Able to multitask and work in a fast-paced environment.
Strong work ethic and sense of urgency.

Nice To Haves

Prior security or customer-facing experience.
Familiarity with CCTV, alarms, or access control systems.

Responsibilities

Patrol assigned areas or maintain a fixed post to monitor activity.
Control access points and manage pedestrian and vehicle traffic.
Identify and report suspicious activity, incidents, and safety concerns.
Respond to alarms, emergencies, and on-site incidents.
Monitor CCTV cameras and security systems.
Complete daily activity logs, incident reports, and required documentation.
Maintain awareness of surroundings at all times.
Follow post orders, company policies, and safety procedures.
Maintain knowledge of emergency response protocols.
Inspect the property for safety risks, including fire hazards and equipment issues.
Support loss prevention and recommend safety improvements.
Greet and assist customers, employees, and visitors professionally; provide directions and support as needed.
Maintain a visible, approachable presence on-site.
Arrive on time in full uniform, stay engaged and proactive throughout the shift, and follow safety, training, and compliance requirements.