Retail Security Guard (Temporary Position)

GardaWorld•Kelowna, BC

9d•Onsite

About The Position

As a Retail Security Guard, you will be the face of safety and customer service within the store. By maintaining a professional presence, building positive interactions with customers, and proactively addressing security concerns, you will help create a welcoming environment while supporting loss prevention efforts. Success in this role requires strong observation skills, confidence in de-escalating situations, and a commitment to delivering exceptional customer experiences.

Requirements

Be authorized to work in Canada
Hold a valid BC security license
Hold a valid AST certificate - Required
Strong report writing and technology skills
Good eyesight and excellent ability to maintain focus
Physically able to stand and patrol for extended periods
Alert, detail-oriented, with strong situational awareness
Exceptional customer service skills

Nice To Haves

First aid certification

Responsibilities

Maintain a visible presence to deter theft and promote a safe, welcoming environment for customers and staff.
Observe customer activity and identify potential loss prevention concerns while providing excellent customer service.
Use strong communication and de-escalation techniques to resolve conflicts and challenging situations professionally.
Respond promptly to security incidents, disturbances, and emergencies, documenting actions taken as required.
Conduct regular patrols of the sales floor and surrounding areas to identify safety and security risks.
Work closely with store management and law enforcement when required to support investigations and incident response.