Retail Security Officer Part-Time

Andy Frain Services • Queenstown, MD

6d • Onsite

About The Position

The Retail Security Guard helps maintain a safe and welcoming environment for customers, employees, and vendors at Queenstown Premium Outlets in Queenstown, Maryland. The role requires attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs.

The officer patrols assigned areas or maintains a fixed post, monitors activity and security systems, controls access and traffic, responds to incidents, and documents observations. The role also includes inspecting property for safety risks, supporting loss prevention, following post orders and emergency procedures, and providing professional assistance to customers and visitors. The officer is expected to arrive on time in full uniform, stay engaged throughout the shift, and comply with safety, training, and other requirements.

Requirements

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• Professional appearance and demeanor.
• State Guard license required.
• High school diploma or GED.
• 3–6 months of security or life-safety experience.
• Ability to lift 50 pounds and perform physical tasks.
• High attentiveness and situational awareness.
• Dependable and team-oriented.
• Able to multitask and work in a fast-paced environment.
• Strong work ethic and sense of urgency.

Nice To Haves

• Prior security or customer-facing experience.
• Familiarity with CCTV, alarms, or access control systems.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian and vehicle traffic.
• Identify and report suspicious activity, incidents, and safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Follow post orders, company policies, and safety procedures.
• Maintain knowledge of emergency response protocols.
• Inspect property for safety risks, including fire hazards and equipment issues.
• Support loss prevention and recommend safety improvements.
• Greet and assist customers, employees, and visitors professionally.
• Provide directions and support as needed.
• Maintain a visible, approachable on-site presence.
• Arrive on time in full uniform and ready to work.
• Stay engaged and proactive throughout the shift.
• Follow safety, training, and compliance requirements.

Benefits

• Weekly pay
• Flexible scheduling
• Employee discounts
• Employee Assistance Program with confidential support resources
• Supportive work environment focused on well-being

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED