Retail Seasonal ServiceTeam Member
About The Position
The Retail Seasonal Service Team Member provides friendly customer service, helps customers find products and solutions, and delivers a fast, friendly checkout experience. The role also supports store operations through truck unloading, stocking, planogram processes, merchandise recovery and maintenance, and keeping the store well-merchandised and in stock. Team members assist with omnichannel fulfillment, rewards and credit card enrollments, customer surveys, safety and shrink programs, and compliance with company procedures and policies. The position is cross-trained in Custom Framing sales and production and may involve other duties as assigned. This is a public retail store environment. Public areas are climate controlled, while some stock rooms may not be; occasional outdoor work may be assigned for retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Team members must be at least 16 years old and meet applicable federal, state, and local legal requirements. The total base pay range is $17.00–$20.00, with possible overtime compensation in accordance with state and local laws. Benefits may be available depending on position and eligibility; all team members receive employee discounts and access to partner discount programs.
Requirements
- Must be at least 16 years old.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience is preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Engage customers on Rewards and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
- Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program, depending on position and eligibility.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services, depending on position and eligibility.
- Flexible spending accounts, depending on position and eligibility.
- Commuter benefits, depending on position and eligibility.
- Tuition assistance, depending on position and eligibility.
- Adoption assistance, depending on position and eligibility.
- Voluntary insurance options, depending on position and eligibility.
- Employee discounts.
- Access to partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
