Seasonal Retail Sales - Holiday Gift Shop - Spokane

Nordstrom•Spokane, WA

2d•Onsite

About The Position

This seasonal retail sales role at Nordstrom's Holiday Gift Shop focuses on providing excellent customer service, building customer relationships, and achieving personal sales goals. The role requires fashion and product knowledge, confident styling and fit guidance, and use of in-store and digital tools to build a personal customer base and encourage customer loyalty. Employees contribute to a positive team environment and help keep the department customer-ready.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Able to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback that earns trust and drives loyalty.
Set and achieve personal sales goals and stay accountable to results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Support teammates, communicate openly, contribute to a positive team environment, and help the department stay productive.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods.
Build lasting customer relationships using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Occasionally provide support to other departments as needed.