Retail Sales Team Leader - Nashville

Nestle Operational Services Worldwide SA•Nashville, TN

5d•Onsite

About The Position

Nespresso is seeking a Team Lead for its Nashville boutique. Working closely with the Boutique Manager and Assistant Store Manager, the Team Lead helps deliver an exceptional customer journey through strong leadership, service, and product knowledge. The role coaches team members to provide warm, memorable interactions and supports a high-performing, hospitality-driven culture. The Team Lead serves as manager on duty, drives sales and store productivity, and helps the store achieve sales, customer acquisition, and service goals. The role maintains store standards and operational execution, including cleanliness, visual merchandising, inventory and stock management, TQM compliance, cash processes, and safety. It also creates personalized coffee experiences through storytelling, shares knowledge of coffee and sustainability practices, and offers complimentary tastings. The position requires at least two years of experience driving sales and leading a team in a high-volume retail environment, along with effective communication, time-management, and analytical skills. The employee must be punctual and available for opening and closing shifts, weekends, and holidays. Pay is $24.50 per hour, with eligibility for performance-based incentives and a quarterly bonus tied to team sales and service goals.

Requirements

At least 2 years of experience driving sales and leading a team in a high-volume retail environment.
Patience with day-to-day challenges and resourcefulness in troubleshooting.
Effective communication, time-management, and analytical skills.
Punctuality and availability to work opening and closing shifts, weekends, and holidays.

Responsibilities

Serve as manager on duty and drive sales by maximizing store productivity and building customer relationships through exceptional experiences.
Assist the Assistant Store Manager and Store Manager in using reports and sales trends to achieve sales, customer acquisition, and service goals.
Maintain store standards, including cleanliness and visual merchandising, and complete operational tasks such as inventory and stock management, TQM compliance, and cash processes.
Promote a safe and healthy environment for employees and customers.
Create personalized coffee experiences by sharing knowledge of coffee and sustainability practices through storytelling.
Offer complimentary coffee tastings and use product knowledge to build the customer base and boost sales.
Coach and train team members to improve sales and service performance and inspire the team.
Seek and provide feedback, build strong relationships with colleagues, adapt to change, champion innovative ideas, and collaboratively solve problems.