Retail Sales Team Leader - Walnut Creek

Nestle Operational Services Worldwide SA•Walnut Creek, CA

3d•Onsite

About The Position

Nespresso is seeking a Team Lead to help deliver its boutique customer experience. Working closely with the Boutique Manager and Assistant Store Manager, the role leads and coaches the team to strengthen customer experience and product knowledge, create memorable guest interactions, and foster a high-performing, hospitality-driven culture. The Team Lead serves as manager on duty, supports store sales and service goals, and helps maintain operational standards and a safe, healthy environment. The position is based in Walnut Creek and pays $27.00 per hour, with eligibility for a quarterly bonus tied to team sales and service goals. Nespresso describes itself as a certified B Corporation committed to People, Profit, and Planet, with quality, sustainability, diversity, and inclusion central to its work. The company offers development opportunities and a supportive, collaborative culture. Retail employees may receive a total rewards package including a Nespresso machine and coffee product allowance, 401(k) with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, an employee recognition program, and discounts at more than 2,000 companies. Incentives and benefit packages may vary by position.

Requirements

At least 2 years of experience driving sales and leading a team in a high-volume retail environment.
Patience in handling day-to-day challenges and resourcefulness in troubleshooting.
Effective communication, time management, and analytical skills.
Punctuality and availability to work opening and closing shifts, weekends, and holidays.

Responsibilities

Serve as manager on duty and drive sales by maximizing store productivity and building customer relationships through exceptional experiences.
Assist the Assistant Store Manager and Store Manager in using reporting and sales trends to help achieve sales, customer acquisition, and service goals.
Maintain store standards, including cleanliness, visual merchandising, inventory and stock management, TQM compliance, and cash processes.
Promote safety and help create a safe, healthy environment for employees and customers.
Create personalized coffee experiences and build customer relationships by sharing knowledge of coffee and sustainability practices.
Offer complimentary coffee tastings and use product knowledge to build the customer base and increase sales.
Coach and train team members to improve sales and service performance.
Seek and provide feedback, build strong relationships with colleagues, support innovative ideas, adapt to change, and use a growth mindset to solve problems.