Retail Sales Associate - Walnut Creek

Nestle Operational Services Worldwide SA•Walnut Creek, CA

2d•Onsite

About The Position

The Retail Sales Associate is the welcoming face of a Nespresso retail boutique, guiding and assisting customers to create an inviting experience that goes beyond selling coffee. The associate helps customers find coffee and machine solutions suited to their needs, shares product knowledge, offers complimentary tastings, and contributes to customer satisfaction and sales. The role also supports boutique operations, including shipments, displays, stocking, and cleanliness, and includes a training period.

Requirements

Thrive in a customer service environment and enjoy working with people.
Be comfortable working in a fast-paced environment, thinking on your feet, and adapting to change.
Be punctual and available to work opening and closing shifts, weekends, and holidays.
Be patient with day-to-day challenges and resourceful in troubleshooting.

Nice To Haves

Passion for coffee and exceptional customer service.

Responsibilities

Represent Nespresso’s mission and values, including sustainability and recycling.
Welcome and engage customers, creating memorable experiences that encourage them to return.
Listen to customers’ needs and recommend personalized coffee and machine solutions.
Offer complimentary coffee tastings and use product knowledge to build the customer base and sales.
Support and collaborate with team members to maintain a cohesive work environment.
Help maintain the boutique, assist with shipments, arrange displays, keep the coffee wall stocked, and ensure cleanliness.
Complete a training period to prepare for the role.

Benefits

Quarterly bonuses for achieving team sales and service goals; performance-based incentives.
Free Nespresso machine and coffee product allowance.
401(k) with company match.
Educational reimbursement.
Health coverage and health and mental wellness programs.
DE&I resource groups.
Commuter benefits.
Pet adoption reimbursement.
Employee recognition program.
Employee discounts at over 2,000 companies.
Career development and personal development support.