About The Position
The Brand Sales Support Specialist, also known as a Vendor Paid Merchandise Selling Support Colleague, is a product expert who helps customers select products, executes merchandise standards, and maintains selling-floor presentations for the brand or vendor they represent. The role supports customer-readiness standards by delivering a memorable customer experience and keeping the shopping environment neat, clean, and organized. It suits flexible team players who can switch among tasks in a fast-paced environment and work various shifts, including nights, weekends, and holidays. The position requires frequent customer and colleague interaction, product knowledge, merchandise presentation and recovery, and use of electronic devices and store technology. No education or experience is required. This is a seasonal, full-time position at South Shore Plaza.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to handle electronic devices.
- Ability to work independently and effectively as part of a team, adapt to changing priorities, and multitask in a fast-paced environment.
- Comfort communicating with customers and peers and excellent interpersonal skills across colleagues and departments.
- Good understanding of products and ability to guide customers based on their preferences, product features, and choices.
- Self-driven interest in keeping up with product knowledge, trends, and Macy’s and vendor training.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Greet and connect with customers in a friendly, genuine way and show appreciation for their experience.
- Ask questions to identify customer needs and recommend relevant products, including new merchandise.
- Keep fitting rooms customer-ready by clearing brand-specific merchandise promptly and returning it to the appropriate selling-floor area.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Execute Macy’s initiatives to drive business and meet or exceed department goals.
- Communicate with vendors and managers for support in driving sales and promoting events.
- Present merchandise optimally, ensure pricing accuracy, and process markdowns accurately and promptly.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
