Seasonal Retail Sales Support Specialist - Hugo Boss Sportswear, Los Cerritos Center - Full Time

Macy's•Cerritos, CA

1d•Onsite

About The Position

The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the represented brand or vendor. As a product expert for the vendor, the colleague supports customer-readiness standards by delivering a memorable customer experience and keeping the shopping environment neat, clean, and organized. The role is seasonal and full-time at Macy’s Hugo Boss Sportswear location in Los Cerritos Center.

Requirements

Exceptional customer service skills.
Strong merchandising skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to use a calculator.
Ability to work independently with minimal supervision.
Ability to multitask in a fast-paced environment.
Ability to collaborate as a team member.
Energetic and positive attitude with strong communication and interpersonal skills.
Vision and creativity.
Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and holidays.
Ability to meet the physical requirements of lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Close and color vision.
Frequent use of computers and other technology needed to perform job functions.

Responsibilities

Make the customer the top priority and provide friendly, helpful service.
Use product knowledge to increase sales by educating customers and helping them choose products.
Maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
Maintain appropriate selling-floor presentations by promoting events and merchandise assortments.
Keep fitting rooms customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
Drive and exceed department goals by executing Macy’s initiatives to drive business.
Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers to support sales and event promotions.
Follow safety and security policies and procedures.
Complete other customer-facing tasks as needed.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.