Retail Sales Supervisor
International Shoppes•Honolulu, HI
About The Position
International Shoppes is seeking a full-time Retail Sales Supervisor responsible for the complete operation of designated retail areas. The supervisor works with terminal and department management and associates to drive sales and ensure high levels of customer service. The role includes managing the store when management is absent and overseeing sales, housekeeping, loss prevention, merchandising, pricing, and point-of-sale operations. Duties and responsibilities may change at any time with or without notice.
Requirements
- At least three years of retail experience.
- At least one year of supervisor or manager experience.
- At least one year of previous customer service or selling experience.
- Ability to work in a fast-paced environment.
- Excellent interpersonal skills, including active listening, verbal communication, and assertiveness.
- Professional appearance while interacting with clients.
- Ability to work as part of a team.
- Must pass an airport security background check.
- Ability to lift up to 25 pounds.
- Ability to stand and/or walk for eight hours per shift.
- Ability to bend, kneel, and stoop.
Nice To Haves
- Bilingual skills; languages listed include Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, and Turkish.
Responsibilities
- Manage the store in the absence of management, using outside sales and customer service skills.
- Supervise sales associates in generating sales and handling store housekeeping, loss prevention, merchandising, pricing, and cash register (POS) operations.
- Adhere to U.S. Customs regulations and company policies and procedures.
- Ensure client concerns are resolved professionally.
- Administer coaching and counseling, corrective actions, and proper documentation for associates when needed.
- Model professionalism, ethical behavior, and effective decision-making.
- Delegate tasks and follow up to ensure completion.
- Observe associate performance and provide feedback.
- Motivate associates to perform at a high level.
- Train employees to interact with clients professionally.
- Participate in semi-annual inventory.
Benefits
- Medical insurance
- Dental insurance
- 401(k)
- Merchandise discounts
- Paid time off and vacations
- Great work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
