Retail Sales Specialist

Charter Communications

3d • Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you represent the company and promote and sell its products and services to new and existing customers. The role focuses on improving the customer experience and delivering exceptional customer care at store locations while meeting sales, service, and operational goals. The position pays a base rate of $18.00 per hour, with the potential to earn $22.50 per hour through commission and incentives. Employees can also receive free and discounted internet, TV, and mobile services.

The role requires a flexible schedule, regular attendance, lifting up to 35 pounds, prolonged standing, and adherence to Spectrum’s dress code. Work takes place in a moderately noisy retail environment.

Requirements

• High school diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• Comfort with personal technology, including mobile devices and video platforms, and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English.
• Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Ability to perform strongly in a fast-paced team environment.
• Effective communication with employees and customers in person, by phone, and in writing.
• Interpersonal skills for building partnerships across the organization.
• Self-motivation, a competitive spirit, and desire to exceed sales goals.
• Positive and professional demeanor, attention to detail, and problem-solving skills.
• Ability to lift up to 35 pounds and stand for prolonged periods.
• Ability to work a flexible schedule and maintain regular attendance.
• Ability to adhere to Spectrum’s dress code.

Nice To Haves

• Knowledge of the latest technology and devices.
• 1–5 years of sales or customer service experience.
• 1–3 years of telecommunications or wireless experience.

Responsibilities

• Enhance the customer experience while meeting sales, service, and operational goals.
• Identify sales opportunities and create positive customer experiences through product support and education.
• Build positive customer relationships, listen effectively, overcome objections, and communicate the value of Spectrum products.
• Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
• Help maintain a welcoming store atmosphere and clean retail experience.
• Communicate effectively, follow policies, resolve issues, and participate in training programs.

Benefits

• Free and discounted internet, TV, and mobile services.
• Base pay of $18.00 per hour, with potential earnings of $22.50 per hour through commission and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED