Retail Sales Specialist

Charter Communications•Onalaska, WI

17h•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will represent the company in its retail stores, promoting and selling products and services to existing and new customers. The role focuses on enhancing the customer experience, meeting sales, service, and operational goals, and providing exceptional customer care. Compensation is described as base pay plus the potential to earn additional pay through commission and incentives; the listed wage amounts are placeholders. The role also offers free and discounted internet, TV, and mobile services.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort with personal technology, including mobile devices and video platforms, and proficiency in computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication with employees and customers in person, over the phone, and in writing.
Interpersonal skills to build partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Flexible schedule and regular attendance.
Ability to lift up to 35 pounds and stand for prolonged periods.
Adherence to Spectrum's dress code.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create ideal customer experiences through product support and education.
Build positive customer relationships through effective listening, overcoming objections, and reinforcing the value of Spectrum products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Help maintain a welcoming store atmosphere and a clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.