Retail Sales Specialist

Charter Communications•Burlington, NC

1d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will promote and sell the company’s products and services to existing and new customers. You will represent Spectrum in its stores, enhance the customer experience, and support a culture of exceptional customer care while meeting sales, service, and operational goals. The role offers base pay plus the potential to earn additional compensation through commissions and incentives, as well as free and discounted internet, TV, and mobile services. The position requires a flexible schedule, regular attendance, adherence to Spectrum’s dress code, and work in a moderately noisy retail environment. Physical demands include prolonged standing and lifting up to 35 pounds.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and adapt to change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform effectively in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Strong interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Ability to work a flexible schedule and maintain regular attendance.
Ability to lift up to 35 pounds and stand for prolonged periods.
Ability to adhere to Spectrum’s dress code and work in a moderately noisy retail environment.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create positive customer experiences through product support and education.
Build positive customer relationships, listen effectively, overcome objections, and communicate the value of Spectrum’s products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Help maintain a welcoming store atmosphere and clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.