Retail Sales Specialist - Polo, Orland Square - Full Time

Macy's•Orland Park, IL

10d

About The Position

The Retail Sales Specialist is affiliated with a specific vendor brand and uses vendor product knowledge and strong selling skills to drive brand revenue. The role focuses on creating an enhanced shopping experience, delivering exceptional service, and making the customer the priority. The specialist advocates for customers and communicates customer opportunities to store leadership and vendor representatives. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and colleague availability.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
At least 1 year of previous merchandising or retail experience.
Ability to effectively communicate and present information to customers, peers, and all levels of management.
Basic math skills, including addition, subtraction, multiplication, and division, and ability to use a calculator.
Self-starter who can work independently and as part of a team.
Good time-management skills.
Ability to follow through on projects in a timely manner.
Comfort with computers and frequent use of RF equipment.
Flexible scheduling and availability to work retail hours, including day, evening, weekend, and/or holiday hours.

Responsibilities

Deliver a memorable customer experience and ensure the customer is always the priority.
Drive vendor sales by consistently demonstrating exceptional selling skills.
Partner with the Customer Experience Manager to identify business-driving opportunities and increase top-line sales.
Use product knowledge to educate and assist customers in making the best choice and increase sales.
Convert customers into clients.
Maintain high customer-readiness standards by keeping the store clean, neat, and easy to shop.
Execute shortage-prevention initiatives.
Perform other customer-facing, vendor-specific duties as needed and other duties as assigned.
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice