Retail Sales Specialist

Charter Communications•Duluth, MN

10d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will represent the company by promoting and selling its products and services to new and existing customers. The role focuses on enhancing the customer experience while meeting sales, service, and operational goals, and contributing to a culture of exceptional customer care at store locations. Pay is described as a base hourly wage with potential additional earnings through commission and incentives. The position also offers free and discounted internet, TV, and mobile services, along with opportunities for a long-term career.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Strong interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Flexible schedule and regular attendance.
Ability to lift up to 35 pounds and stand for prolonged periods.
Adherence to Spectrum's dress code.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create positive customer experiences through product support and education.
Build customer relationships through effective listening, overcoming objections, and communicating the value of Spectrum products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Help maintain a welcoming store atmosphere and clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.